Claims & Accident Procedure

If you are involved in an accident while using a vehicle booked through Drivewe:

1. **Ensure safety first** — Move to a safe location if possible.
2. **Call emergency services** if anyone is injured or the situation is unsafe.
3. **Document the incident** with photos of all vehicles, damage, the scene, and any relevant road conditions.
4. **Exchange information** — Obtain the other party's name, contact details, insurance information, and vehicle registration.
5. **Contact Drivewe support** as soon as possible by emailing support@drivewe.co or using the in-app chat.

**Insurance Claims** Drivewe does not provide insurance. All insurance claims must be made directly with your personal auto insurance provider. Hosts and Guests are each responsible for their own insurance arrangements. See our Insurance Requirements page for guidance.

**Damage Between Parties** Disputes about vehicle damage should be reported to Drivewe support within 24 hours of the trip end date. We can facilitate communication but cannot adjudicate insurance claims.